Comments on: 123-reg Stole My Money! Auto Renewal Nightmare!

By: GC

GC — Thu, 04 Feb 2010 17:52:15 +0000

My wonderful little hosting company was taken over by these idiots.

Moved all my domains names out today, over 50 of them. Stuck with them for hosting for now until all the packages come up for renewal.

Their version of auto-renew is completely unworkable for me. But once they’ve got a hold of your card details you’ve had it.

Good news is they have removed my card details from their system and I will never purchase anything from them again, so they can’t enforce their auto-renew.

Most sneaky and devious company I have come across.

Control panel is abysmal. Not a company I will ever use again.

By: Geoff Kendall

Geoff Kendall — Fri, 08 Jan 2010 13:29:39 +0000

I had a very similar experience. The upfront message you get is that ‘your hosting is due to expire’ but what that means is ‘is going to be renewed unless you work out how to stop that happening’. I have been looking for a way to make sure I don’t pay for renewals and/or hosting for most of this morning – and I design sites at code level, so techfear isn’t the issue. Also, the 123-reg site seems to auto recognise my PC, so I can’t set up accounts for my rather less tech-literate clients. I’m sure it is just about possible to do if you know where to look or spend ages waiting on the premium rate support line, but the point is that it is very difficult to find and this, coupled with extremely misleading information and muddled wording almost everywhere you look, makes 123-reg dangerous to use. I had to phone a client this morning to tell him 123-reg had debited his credit card to pay for someone else’s hosting – hosting the other client didn’t want to buy anyway. AVOID.

By: admin

admin — Mon, 21 Dec 2009 19:18:03 +0000

We got into a right mess with it.

We got our money back from the bank, but then they blocked access to our account.

My advise to you all, is to remove the AutoRenew from every domain in 123-reg.

The UI is PANTS but you should be able to figure it out!

By: Alan

Alan — Sun, 06 Dec 2009 11:10:09 +0000

Same thing just happend to me, they took £160 off me. Im also wondering how much more money they have been stealing over the years that i havent noticed! Very angry! Did you ever get your money back?

By: Fight Fight Fight! » Blog Archive » Another 123-Reg Nightmare!

Fight Fight Fight! » Blog Archive » Another 123-Reg Nightmare! — Mon, 01 Sep 2008 18:25:10 +0000

[...] who has visited my blog before may remember the earlier entry about the 123-Reg auto renewal issue that we had. They basically automatically renewed a domain name we didn’t want [...]

By: Ewen

Ewen — Mon, 01 Sep 2008 16:46:21 +0000

Hi there

I just discovered 123reg thiefs they have taken 140 pounds of my account when I thought it would just expire.

THey said they had emailed me yet the email registered with them expired months ago and they never wrote.

Ive passed it onto my credit card company to look into.

Please could you let me know how you got on.

Thanks